Frequently Asked Dirndl Questions
About the Brand
What is so special about Rare Dirndl?
Rare Dirndls are designed by Erika Neumayer and made in Chicago. They are modern and fashion forward takes on the traditional dirndl style. They are made from unique and quality fabrics and have detailed hand-work that make them truly special. Most dirndls are made in very limited quantities so, they are indeed... Rare!
Plus, since we're a small business our customer service is top notch! We are experts in the dirndl-wearin life, so we're happy to help with any questions you have.
What is a dirndl and how do I wear one?
That's a great question and we've put together an entire blog post about it. Click here to read it!
Join our little community of Dirndl Super Fans on Facebook by becoming a part of the Rare Dirndl First Looks Club! You'll get first dibs on new products, vote on upcoming designs, and be involved in other fun dirndl stuff! Click here to join!
Can I place a custom or bridal dirndl order?
Unfortunately, due to overwhelming demand, we are not accepting custom orders at this time. To get on the waitlist click here.
What lengths are the dirndls?
Rare Dirndls come in 2 lengths: Mini and Medi. Mini dirndls measure approx 20 inches from the waist and Medi approx 26 inches. The Medi length is about mid-calf length unless you are super tall. There is also typically extra seam allowance in the hem, so it could be made longer if necessary. If you have length questions about a specific dirndl give us a call and anyone on the team will be happy to answer your question.
How do I care for my Rare dirndl?
Rare Dirndls are primarily Hand Wash Only and some are Dry Clean Only. We do not suggest putting your Rare Dirndl in the washing machine. Some aprons are machine washable. Most blouses are machine washable. It is strongly suggested that you hang dry the aprons and blouses. Check the tags to see how to care for your items.
Are the blouses and aprons included in the price of the dirndl?
All Rare Dirndls consist of the dirndl and the apron (or belt). The blouse is separate.
Do I have to order the blouse that is pictured with the dirndl?
Some blouses are made specifically to match a certain dirndl and others can be mixed and matched with other dirndls. Double check to see if there is a direct correlation, like the use of the specific print, between the blouse and the dirndl before mixing the styles.
Got Sizing Questions?
In order to find the size that will best fit you, measure yourself at your bust and waist and refer to the Rare Size Chart and choose the size that matches your largest measurement, OR you can click here to watch our video that answers all your sizing questions!
Can I return my Rare dirndl?
Of course! If you are unsatisfied in any way you can return your purchase (in its original condition) within 10 days for a full refund, and within 30 days for store credit. Email firstname.lastname@example.org to get a Return Authorization Number (RA#) and we'll send you a FREE return shipping label as well.
I am a unique size, do you do alterations?
If you need alterations made to your dirndl, we highly recommend you go to a seamstress or tailor in your area. It's very difficult for us to make proper alterations when we can not see the dirndl on you in person. Even if we just see photos, it is tricky business, so the best route would be to find someone talented in your area to help you get the perfect fit.
Where does Rare Dirndl ship to?
We can ship to virtually any valid address in the world. We ship within and outside of the United States through USPS. Click here to learn more about shipping.
When will my order ship?
In-stock items (everything except Bridal dirndls and specific pre-sale items) are typically packed and shipped within two business days. In peak times of sales, promotions, or product launches, processing times may take up to five business days. If you need your items by a certain date, you may indicate this in the 'notes' section at check out. This will allow us to prioritize your order if needed. For orders labeled as "pre-order" in the product's title, please review the item's description for shipping date.
How long will it take for me to get my order?
This depends on whether it is an International or a Domestic order. All orders within the U.S. are considered domestic orders and they are shipped and delivered within 2-7 business days if standard shipping is selected and 1-3 business days if you have a larger order or purchased a dirndl. Click here to learn more about shipping.
Which shipping carriers do you use?
We primarily use the United States Postal Service to keep shipping rates down. However if you'd prefer to have your order shipped via UPS, you are welcome to upgrade. The FREE Shipping on orders over $100 will be shipped via USPS Priority Mail.
How do I track my order?
We will send tracking information to the e-mail address associated with your order once the item has shipped. Please allow at least 24 hours for the tracking to update. International orders are tracked only for their duration within the US. After the order has left the US, tracking will no longer show it's location.
What are your shipping rates?
We offer a flat rate of $4 per order for shipping and FREE shipping in the United States on orders over $100. Otherwise, our website automatically calculates the USPS shipping rate based on the weight and destination and will be stated on the checkout page after shipping address has been added. International shipping can range from $12-$40USD, depending on factors previously mentioned.
I live in Canada. Is there a custom's fee?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to placing your order. We cannot mark your package as a gift, or a lower value... tis the law, sorry.
The Chicago Studio
Do you have more dirndls in your store or are they all online?
Everything we have available is listed online. You won't find any secret dirndl or extra sizes here in the Design Studio. Dirndls are made in small quantities so if your size has been sold... we're very sorry, but there aren't any hiding in the Design Studio.
Where are Rare Dirndls made?
In the USA baby! Everything is designed by Erika Neumayer in our Rare Dirndl Design Studio located in the Lincoln Square neighborhood of Chicago. From there, the inventory is patterned, cut and sewn within 15 miles of the studio. We use a combination of local seamstresses and small manufacturers who are all paid a fair living wage. If you ever have any concerns about the quality of the garments or the ethical treatment of those who create Rare Dirndl products, please feel free to contact us: email@example.com
Can I try on my dirndl if I come to the Design Studio?
Due to COVID-19, for the safety of you and our team, we are currently not open for shopping appointments.
Do you make...
What are the guidelines for bulk orders?
Orders of 3-5 pieces get 15% off the initial order and 6+ recieve 20% off the initial order. All re-orders would be 10% unless the quantity qualifies you for the bulk discount again. Not all dirndls are available for purchase in large numbers, e-mail for more information.
Bulk accessory orders can also be placed via email. Special pricing is available for orders of 10+ pieces. Email firstname.lastname@example.org to talk more about bulk orders.
I have a retail store... do you wholesale?
We do not. Some things are available to order in bulk at discounted rates, but it is not what you would consider wholesale in terms of the pricing.
Can I order custom dirndls for my dance group?
Unfortunately, we are not currently making group dirndls.
Do you make any children's dirndls?
Can I order a Custom Trachtenshirt?
Unfortunately, we are not making anymore Men's Trachtenshirts.
Do you make Donauschwaben Leiwls?
Unfortunately, we are not making anymore Men's Leiwls (but we know who can, shoot us an email and we'll point you in the right direction).
For any other questions feel free to e-mail at email@example.com or call us at (312) 806-5099 with any further questions.